Building Residents

For technical issues or support with the app, you can:

• Visit the Help menu within the app
• Visit the PayRange Help Center.
• Email support@payrange.com
• Call 1-855-856-6398, option 1

For issues related to one of our washers or dryers, please complete our Service Request Form.

Your building management is staying ahead of the innovation curve by offering mobile pay as more Canadians prefer the ability to pay with their mobile device.  

The app enables you to:

• Load your PayRange account quickly and easily using any major credit or debit card, anytime and anywhere. 
• Choose how much or how little you load onto your mobile account, either manually or with the convenient auto-reload option.
• Check your transactions and account balances anytime to make sure your laundry budget is on track. 
• See how much time is left on your laundry cycle and receive a text message when your laundry is almost done. 
• Take advantage of special offers such as our free wash promotion when you download the app and future loyalty programs.

And, the app is safer by reducing your physical contact with the laundry machines.

1. Download the app for free from the App Store, Google Play or visit the PayRange website.  
2. Add funds to your account by selecting your preferred payment method and amount. You can also set it to autoload if you wish.
3. Nearby machines will be listed. Select the machine you would like to use, making sure it's not already in use.
4. To redeem your free wash, click Special Offers, select the free wash offer then Use this offer.
5. Swipe and the payment will be sent to the machine. You will see the confirmation on your screen and the machine will start automatically once the payment is completed. 

Most of our laundry machines also accept coins so the choice is yours.

The PayRange app requires an internet connection to work, just like your other web-based apps. If there is no Wi-Fi in the laundry room, you will need a cell signal and a data plan to connect to the equipment. The app requires very little data to function.

PayRange has an industry-leading security infrastructure. It does not view, pass-through, or store card data, and card data is never shared with River Rock or your building management. To learn more about how PayRange protects you, visit www.payrange.com/security. 

Read the labels so you know if there are any special washing or drying instructions.

Separate your light items from your dark/bright items so the colours don't transfer. You may also want to sort based on fabric type, for example wash towels separately so they don't transfer lint to your clothes.

Sharp items, pens and tissues can wreak havoc on your laundry, so check your pockets before washing. You also don't want to lose that misplaced $20 bill or important receipt!

Treating a stain before you wash and dry will increase the chances of removing it. Once it's been through a laundry cycle, the stain may be set for good. 

Ensure you have the correct change before you get to the laundry room or better yet, download the free PayRange app so you never have to worry about saving coins.

Hot water works best for whites, cottons, and linens. Cold water is best for dark or bright colours. Your washer may have the option to add time for heavily soiled loads to give it that extra cleaning it needs.

Jamming too much into the washer will result in it not cleaning or rinsing properly. And if you put too much into the dryer, it won't dry. Typically one wash load equals one dry load. Make sure you load the machine loosely so the laundry can move around.

Regardless of whether you are using powder or liquid detergent, use the manufacturer's recommended amount. Too much won't rinse and too little won't clean. In a top load washer, put the detergent or bleach into the water before adding laundry for best results.

It's important to check the dryer's lint filter before and after each use, and clean it for proper air flow. A dryer with a clogged filter won't dry effectively and it could cause a safety hazard. 

Remove laundry from the dryer and fold it as quickly as possible to reduce wrinkles.