River Rock provides innovative resident services backed by traditional, customer-centric values. We like to think of ourselves as an extension of your brand when it comes to providing an outstanding resident laundry amenity.
Ideal if you want to be “hands-off” with your laundry facility and have us handle everything while you simply collect a monthly payment. In exchange for a negotiated percentage of the revenue, we will:
Ideal if you want to handle the coin collection and processing but don’t want to buy or service your own equipment. In exchange for a monthly all-inclusive fee (+HST) we will:
Ideal if you own your equipment and need fast, reliable service when it breaks down. You contact us only when you need us. Each chargeable service call will include a fee for time and material (+HST). Having issues with a washer or dryer now? Complete our Service Request form.
Looking to purchase your own equipment? We can source and install your new washers and dryers, whether vended or free-running. We also offer an optional maintenance package to cover your service needs above and beyond the manufacturer's warranty.
Lint buildup inside a dryer can be a potential fire hazard so it's prudent to have your dryers inspected and cleaned periodically. We can help with our preventative maintenance program, where our Technicians will vacuum and inspect the dryers to ensure safety and optimum efficiency.
We believe that everyone deserves to have access to a clean, reliable and affordable laundry amenity. That's why we offer free consultation services even if you are not a River Rock client. Leveraging our 45+ years in the industry, we will help you maximize the value of your laundry amenity to you and your residents.
Need someone to count, roll and bank your coin? We can collect it from your machines, pick it up from a central location, or you can drop it off to our secure facility where we'll give you a cheque on the spot.
Our washers and dryers can be vended to accept coin and/or the PayRange mobile payment. We typically recommend starting with both to provide residents with the choice of how they'd like to pay. Once the majority of residents have made the switch, you can easily remove the coin if you wish.
PayRange is secure and easy to use. We’ve seen that it boosts laundry revenue because of the great experience residents have with it, including taking advantage of promotions and loyalty programs that we can offer through the app. It's also safer by being contactless.
There's lots to consider when setting laundry pricing. We'll ensure your equipment is optimally priced, considering the market, operation costs and resident behaviour. Ask us about how offering free-running dryers can increase revenue, resident satisfaction and safety while lowering costs.