We're Hiring!

This position has been filled. Thank you for your interest in River Rock. 

We are looking for an enthusiastic, organized, and detail-oriented Customer Service Coordinator to provide extraordinary service to our customers by assisting to solve their issues via phone or email, dispatching technicians across Ontario, and coordinating various activities that support the implementation and ongoing operations of the business. This role is a pivotal link between our office, our field operations, and our customers by providing direct and behind the scenes support to help River Rock grow effectively and exceed our customers’ expectations.   

This is a permanent full-time position located in our Breslau, Ontario facility with some flexibility to work from home.

Responsibilities

• Triage customer inquiries and service requests via phone and email in a professional manner 
• Dispatch Technicians to customer locations across Ontario 
• Schedule service requests and equipment installations 
• Monitor scheduled work, identifying and helping to resolve conflicts 
• Establish follow ups and triggers for team to help adhere to service standards 
• Liaise with customers and internal team members 
• Accurately enter and maintain company and customer data (contact, special building details, etc.)  
• Participate in project development and execution as our customer service subject matter expert 
• Provide other administrative duties as needed 

Requirements & Competencies

•  1-3 years direct experience providing customer service support in an office environment 
• Post secondary education in business administration, communications or a related field is an asset 
• Positive, empathetic, customer-centric attitude 
• Exceptional interpersonal skills coupled with highly developed written and verbal communication skills  
• Quick learner with excellent time management and problem-solving skills  
• A high degree of accuracy and attention to detail 
• Confidence to ask clarifying questions 
• Excellent computer skills in MS Office Suite: Excel, Outlook, Word, PowerPoint  
• Experience with office management software (e.g. CRM, ERP) is an asset 
• Experience with Lean management processes is an asset  
• Reliable transportation to our facility in Breslau, Ontario 

Pay Range: $42,000 to $55,000 annually depending on experience.

Apply now