We're Hiring!

We are looking for a creative, organized, and enthusiastic Customer Service & Operations Coordinator to provide extraordinary customer service while juggling various day-to-day administrative functions. This role is a pivotal link between our office, our field operations, and our customers by providing direct and behind the scenes support to help River Rock grow effectively and exceed our customers’ expectations. 

This is a permanent full-time position located in our Breslau, Ontario facility with some flexibility to work from home.

Responsibilities

• Triage customer inquiries and service requests via phone and email
• Schedule service requests and equipment installations
• Liaise with suppliers, clients and internal team members
• Assist with inventory and warranty management of our laundry equipment and parts
• Provide support with accounts receivable, accounts payable, and procurement
• Accurately enter and maintain company and customer data 
• Participate in project development and execution as our administration and customer service subject matter expert
• Provide sales support and other administrative duties as needed

Requirements & Competencies

• Post secondary education in business administration, communications, accounting or a related field, or equivalent work experience
• 1-3 years direct experience providing administrative or customer service support in an office environment
• Positive, empathetic, customer-centric attitude
• Exceptional interpersonal skills coupled with highly developed written and verbal communication skills 
• Quick learner with excellent time management and problem solving skills 
• A high degree of accuracy and attention to detail
• Excellent computer skills in MS Office Suite: Excel, Outlook, Word, PowerPoint 
• Experience with office management software (e.g. CRM, ERP) is an asset
• Experience with Lean management processes is an asset 
• Reliable transportation to our facility in Breslau, Ontario

Pay Range: $45,000 to $60,000 annually depending on experience.

Apply now