We're Hiring!

We are looking for an organized and enthusiastic Customer Service Representative to provide extraordinary customer service while juggling various day-to-day administrative functions.  This position supports our customers by answering questions and resolving issues, while supporting our field technicians with accurate and timely request triaging.

This is a permanent full-time position offering a hybrid work arrangement.  While working in the office you will be located in our Breslau Ontario facility with some flexibility to work from home.  

Responsibilities

• Triage customer inquiries and service requests via phone and email
• Liaise with clients and internal team members 
• Accurately enter and maintain company and customer data (contact, special details regarding buildings, etc.)   
• Support the creation and delivery of daily and weekly reporting  
• Provide other administrative duties as needed

Requirements & Competencies

• 1-3 years direct experience providing administrative or customer service support
• High school diploma with preference for post secondary education
• Positive, empathetic, customer-centric attitude 
• Exceptional interpersonal skills coupled with highly developed written and verbal English communication skills  
• Quick learner with excellent time management and problem solving skills  
• Proficiency in fast-paced multi-tasking
• A high degree of accuracy and attention to detail 
• Self disciplined (able to work independently for long periods of time)
• Excellent computer skills in Excel, Outlook, Word and OneNote is an asset
• Reliable transportation to our facility in Breslau, Ontario with flexibility to occasionally work from home
• Flexibility to work some weekend hours
• High speed internet at home (no hotspots or satellite) 

Pay Range: $20.00 to $22.00 per hour, depending on experience.

Apply now