We're Hiring!

This position has been filled. Thank you for your interest in River Rock. 

We are looking for an organized and enthusiastic Customer Service Representative to provide extraordinary customer service while juggling various day-to-day administrative functions.  This position supports our customers by answering questions and resolving issues, while supporting our field technicians with accurate and timely request triaging.

This is a permanent full-time position offering a hybrid work arrangement.  While working in the office you will be located in our Breslau Ontario facility with some flexibility to work from home.  

Responsibilities

• Triage customer inquiries and service requests via phone and email
• Liaise with clients and internal team members 
• Accurately enter and maintain company and customer data (contact, special details regarding buildings, etc.)   
• Support the creation and delivery of daily and weekly reporting  
• Provide other administrative duties as needed

Requirements & Competencies

• 1-3 years direct experience providing administrative or customer service support
• High school diploma with preference for post secondary education
• Positive, empathetic, customer-centric attitude 
• Exceptional interpersonal skills coupled with highly developed written and verbal English communication skills  
• Quick learner with excellent time management and problem solving skills  
• Proficiency in fast-paced multi-tasking
• A high degree of accuracy and attention to detail 
• Self disciplined (able to work independently for long periods of time)
• Excellent computer skills in Excel, Outlook, Word and OneNote is an asset
• Reliable transportation to our facility in Breslau, Ontario with flexibility to occasionally work from home
• Flexibility to work some weekend hours
• High speed internet at home (no hotspots or satellite) 

Pay Range: $20.00 to $22.00 per hour, depending on experience.

Apply now